Refund policy
You’ve got 30 days from the day your order shows up to request a return.
To be eligible, the item must be unused, unopened, and in the same condition you received it. It must also be in its original packaging. Keep your receipt or proof of purchase—we’ll need it to process your return.
Before sending anything back, please call us at +1(863)674-5775 to talk it through. We’re often able to resolve issues quickly and save you the hassle.
If a return is necessary, email us at info@getuncleteds.com to get started. Once approved, we’ll send you a return shipping label and instructions.
Returns can be sent to:
Uncle Ted's Wellness
540 B Rd
LaBelle, Florida 33935
United States
Note: Returns must be approved before shipping. Unapproved returns will not be accepted.
Damaged or Wrong Item?
If your item is damaged, defective, or not what you ordered, contact us right away at info@getuncleteds.com. We’ll make it right.
What Can’t Be Returned
We’re all about keeping dogs healthy, so for safety reasons, we can’t accept returns on opened or used supplements and treats. All items must be unopened, unused, and in their original packaging.
We also don’t accept returns on gift cards or final sale items.
Not sure if your item qualifies? Just give us a call—we’ll sort it out.
Exchanges
Think you need an exchange? Call us first at +1(863)674-5775. If an exchange is the best solution for your situation, we’ll approve it and send out a replacement. There’s no need to place a separate order unless we advise it.
Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved. If it is, we’ll issue a refund to your original payment method within 10 business days. It may take a little extra time for your bank or credit card provider to process the refund.
Still waiting after 15 business days? Email us at info@getuncleteds.com or give us a ring at +1(863)674-5775.